All data is transmitted over secure HTTPS using TLS 1.2. This is the same data transmission encryption used by banks and other financial institutions. Data is encrypted at rest using 256-bit AES - for maximum protection.
Members must authorize connection of banking information through email confirmation, ensuring that data is never shared with Recoup without explicit member consent. Strict system-wide permission controls ensure that data access is restricted to only authorized personnel.
Separate access controls are enforced at each layer of infrastructure. Multi-factor authentication is required for access to Recoup's infrastructure. All application and user access logs are stored centrally and monitored.
Our team is constantly evaluating our security aspects across the organization. Audit trails are logged and reviewed to detect any anomalous behavior as early as possible.
The Plaid API, that powers Recoup, only allows client requests using strong TLS protocols and ciphers. Communication between Plaid infrastructure and financial institutions is transmitted over encrypted tunnels. All client communication with Plaid's API utilizes cryptographically hashed headers and timestamps to verify authenticity.
Your data is stored in a secure, offsite cloud infrastructure. This data center is monitored 24/7 and access is strictly controlled to authorized individuals only. Data backups are held in multiple secure locations to ensure redundancy and availability.
Refunds Are Not Guaranteed
REFUND AMOUNTS VARY
REFUNDS FINAL DECISION OF YOUR BANK
¹Refunds are not guaranteed, vary on a case-by-case basis, and are the final decision of your financial institution. Recoup makes no representation that we will file a refund claim for any or all fees. We make no representation that we will file claims during any regular interval. The type and frequency of claims filing is at our sole discretion based on our experience and expertise with any number of variables including, but not limited to, your bank, your fee history, and past successful refund history.
Do not use Recoup if your bank balance has been negative for more than 14 days, if you have failed to make regular payments or are otherwise in default with your financial institution. Doing so may result in your financial institution closing your account. Recoup is not intended for people who are persistently or currently overdrawn and hoping a fee refund will bring their account current. Financial Institutions close accounts, with or without filing a bank fee refund claim by yourself or through Recoup, when account balances are negative for anywhere from 14-90 days. Do not use Recoup if you feel you have overused fees at your bank. Doing so may result in you bringing this to your bank’s attention sooner than otherwise — resulting in your bank closing your account. Recoup is intended only for people who have current accounts in good standing with their financial institution seeking to get some fees refunded as a courtesy.
Security is essential to everything we do at Recoup. Separate access controls are enforced at each layer of infrastructure. Multi-factor authentication is required for access to our infrastructure. All application and user access logs are stored centrally and monitored. Recoup’s infrastructure regularly undergoes both internal and external network penetration tests, and third-party code reviews. Our technology has also completed a SOC 2 report. Recoup’s platform allows client requests using strong TLS protocols and ciphers. Communication between infrastructure and financial institutions is transmitted over encrypted tunnels. All client communication with banks utilize cryptographically hashed headers and timestamps to verify authenticity.
Third party information provided for product features, communications, and communications emanating from social media communities, email, data and other information available through Riddlic, Inc dba Recoup are meant for informational purposes only and are not intended as an offer or solicitation for the purchase or sale of any financial instrument or cryptocurrency or as an official confirmation of any transaction.
The information provided is not warranted as to completeness or accuracy and is subject to change without notice. Any information about the Recoup platform, e-mails, or any other communications, are meant for informational purposes only and are not intended as an offer, solicitation, or advertisement for Recoup or any goods or services offered by Recoup or third parties. The Recoup website provides its users links to social media sites and email. The linked social media and email messages are pre-populated. However, these messages can be deleted or edited by users, who are under no obligation to send any pre-populated messages. Any comments or statements made herein do not reflect the views of Riddlic, Inc. or Recoup, or any of their subsidiaries or affiliates.
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