Frequently Asked Questions

What is Recoup?

Recoup is a personal finance tool web app you securely connect with your bank, credit card, mortgage, and other financial accounts. Recoup automatically detects new credit card and bank fees, files a refund claim, on your behalf, with your bank. If your bank decides to issue a refund, the cash is directly deposited back into your account. 

For Self-Service Members, Recoup provides you with all the data and know-how you need to file refund claims by yourself.

Can I cancel a claim?

No. Once a claim has been processed, there is no way to cancel it.

What is your refund policy?

Commissions or subscriptions paid to Recoup are non-refundable.

Do you guarantee results?

No. Recoup makes no claim that you will receive a bank fee refund. Refunds are not guaranteed, vary on a case-by-case basis, and are the final decision of your financial institution. Recoup makes no representation that we will file a refund claim for any or all fees. We make no representation that we will file claims during any regular interval. The type and frequency of claims filing is at our sole discretion based on our experience and expertise with any number of variables including, but not limited to, your bank, your fee history, and past successful refund history. Average fees found and refunded based on most recent 90 days user data.

Are banks required to provide refunds?

No. But they often do provide "good will" compensation. In our experience that ranges from 30-100% of fees incurred over the last 12 months based on any number of factors. Including, but not limited to, your fee history, your average balance, the bank's policies, etc. Banks care about their customers and this is how they show it.

How long does it take to get a refund?

Many banks take 30 days for a claim to be reviewed and resolved. However, some banks could take longer. There's no need to follow up with us - we promise we're on top of it and will let you know the result as soon as we know.

Get Started Today

Getting started is free and takes you less than 2 minutes.

Refunds Are Not Guaranteed

REFUND AMOUNTS VARY

REFUNDS FINAL DECISION OF YOUR BANK

¹Refunds are not guaranteed, vary on a case-by-case basis, and are the final decision of your financial institution. Recoup makes no representation that we will file a refund claim for any or all fees. We make no representation that we will file claims during any regular interval. The type and frequency of claims filing is at our sole discretion based on our experience and expertise with any number of variables including, but not limited to, your bank, your fee history, and past successful refund history.

Do not use Recoup if your bank balance has been negative for more than 14 days, if you have failed to make regular payments or are otherwise in default with your financial institution. Doing so may result in your financial institution closing your account. Recoup is not intended for people who are persistently or currently overdrawn and hoping a fee refund will bring their account current. Financial Institutions close accounts, with or without filing a bank fee refund claim by yourself or through Recoup, when account balances are negative for anywhere from 14-90 days. Do not use Recoup if you feel you have overused fees at your bank. Doing so may result in you bringing this to your bank’s attention sooner than otherwise — resulting in your bank closing your account. Recoup is intended only for people who have current accounts in good standing with their financial institution seeking to get some fees refunded as a courtesy.

Security is essential to everything we do at Recoup. Separate access controls are enforced at each layer of infrastructure. Multi-factor authentication is required for access to our infrastructure. All application and user access logs are stored centrally and monitored. Recoup’s infrastructure regularly undergoes both internal and external network penetration tests, and third-party code reviews. Our technology has also completed a SOC 2 report. Recoup’s platform allows client requests using strong TLS protocols and ciphers. Communication between infrastructure and financial institutions is transmitted over encrypted tunnels. All client communication with banks utilize cryptographically hashed headers and timestamps to verify authenticity.

Third party information provided for product features, communications, and communications emanating from social media communities, email, data and other information available through Riddlic, Inc dba Recoup are meant for informational purposes only and are not intended as an offer or solicitation for the purchase or sale of any financial instrument or cryptocurrency or as an official confirmation of any transaction. 

The information provided is not warranted as to completeness or accuracy and is subject to change without notice. Any information about the Recoup platform, e-mails, or any other communications, are meant for informational purposes only and are not intended as an offer, solicitation, or advertisement for Recoup or any goods or services offered by Recoup or third parties. The Recoup website provides its users links to social media sites and email. The linked social media and email messages are pre-populated. However, these messages can be deleted or edited by users, who are under no obligation to send any pre-populated messages. Any comments or statements made herein do not reflect the views of Riddlic, Inc. or Recoup, or any of their subsidiaries or affiliates. 

Recoup

260 Peachtree St NW 

Suite 2700

Atlanta, GA 30303

Copyright ©2019 Riddlic, Inc. All Rights Reserved  

Cyber Insurance by AXA.